Great People. Terrific Service
"We recently had our air conditioning fail and needed to replace it and decided to replace our very old furnace as well. We dropped in to Ottawa HVAC Inc. offices unannounced near closing time. We were nevertheless received warmly by Jim West, the President, who answered our several questions in a patient, relaxed fashion (and continued to do so throughout the project). We left very impressed. Shortly afterward we received a quote for all Lennox equipment which we accepted. By the next Friday Ottawa HVAC Inc. was here installing both the air conditioner and the furnace. The installers, Eric and Nathan, were professional, patient, courteous and just really nice people who it was a pleasure to have in our home for the day. We should note that the install date was the Friday of the Canada Day long weekend and this was a long job. Eric and Nathan were in our home late and still took the time, in an unhurried fashion, to ensure the install was perfect and to ensure our thermostat was set up properly and that we knew how it worked. For administrative matters we have had the good fortune on a number of occasions to speak with Alannah West who is extremely pleasant, very knowledgeable and very helpful. This was far and away the most pleasant experience we have ever had with a contractor bar none. Post-install we had a couple of small issues that were resolved within hours by Jim West. We are impressed and extremely happy with the equipment installed and with the whole team at Ottawa HVAC. They go above and beyond to ensure that you are a happy and satisfied customer; clearly customer service is the highest priority. Nice."
Janie and David
We are very pleased with the service you provided in fixing our air conditioning. Your honest assessment of what needed to be done, and the prompt and efficient servicing carried out by Nick is commendable. Your follow-up call the next day to ensure that everything was carried out to our satisfaction attests to the professionalism of your company. It was a pleasure dealing with you.
"Good Morning Amy,
Hope all is well. Just wanted to take a moment to thank you and Jim for all of your help over the past couple of weeks. Very very happy with the final result. J If you would be so kind to extend my thank you to the guys Nick, Chad and Matt. Job well done – nice, polite and professional young men to deal with. Couldn’t ask for better."
“It’s good to hear about the great services Ottawa HVAC provides to our clients, but experiencing it first hand is proof of just how great the service really is. Thanks again for the awesome service.”
Christopher Windle (Eastern Building Restoration)
“This email is to compliment the work done by your team. Your team provided excellent communication and work ethics. I am extremely satisfied with the work done and the ''extra'' (removal of the oil tank, care of not creating any potential damages to the house and structure, filling in holes, left unfilled by previous air conditioner installers etc...) that your crew so eagerly provided. Many thanks for a job well done.”
“We would like to Thank you for the exceptional service we received. You have saved us a lot of money by installing the new furnace. Our bills would have been through the roof with the old baseboard heating. We love the furnace, humidifier and air purifier that was installed. I am so sensitive to heating in the winter and often find it dry and dusty. I can tell you that this has been the best winter in our home the air is fresher, it's not dry and we don't have to dust as much. We can't believe how fast and efficient your team was in installing everything. We were also impressed that the owner(s) of the company made daily visits to ensure everything was running smoothly. You have a professional and knowledgeable team of workers and we will continue to recommend your service to friends and family.”
“My wife and I finally decided to have the heating and air conditioning system in our home changed. From our first telephone call, to our meeting with Matthew, the professionalism and efficiency of this company won us over. The install went off without a hitch, and we are very pleased with the equipment. We are particularly impressed with the HEPA indoor air quality system, which has made a world of difference for my wife, given her severe allergies. We will recommend your company to all of our friends.
It is a sufficiently rare occurrence that customer service compels me to put pen to paper to complement the organization for a job well done. Of course in the end it is the people in your organization who I am writing to you about, because it was they who made the experience of dealings with you and your firm such an easy, comfortable and ultimately satisfying experience.
I would have no problem in referring your firm and have already told this story to many colleagues and friends.
Thank you again for a sales and service experience that lived up to all you said and more. You and your staff are to be commended."
Keith Fulton, MBA